FAQ

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase on lopimo.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies are data files placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, please visit All About Cookies.

  • Log files track actions occurring on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect primarily to fulfill any orders placed through the Site, including processing payment information, arranging shipping, and providing invoices or order confirmations. Additionally, we use this Order Information to:

  • Communicate with you

  • Screen orders for potential risk or fraud

  • Provide information or advertising relating to our products or services, in line with your preferences

We use Device Information to help screen for potential risk and fraud (in particular, your IP address) and to improve and optimize our Site, including generating analytics about how customers browse and interact with the Site and assessing the success of our marketing and advertising campaigns.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information as described above. For example, we use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your Personal Information in the Google Privacy Policy. You can also opt out of Google Analytics through the Google Analytics Opt-out Browser Add-on.

We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests such as subpoenas or search warrants, or otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) educational page.

You can opt out of targeted advertising through the following platforms:

  • Facebook – Ad Settings

  • Google – Ads Settings

  • Bing – Ads Settings

You can also opt out of some services by visiting the Digital Advertising Alliance’s opt-out portal.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and usage practices when we detect a “Do Not Track” signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated, or deleted. To exercise this right, please contact us using the details below.

Additionally, if you are a European resident, we note that we process your information to fulfill contracts we may have with you (for example, when you place an order through the Site) or to pursue our legitimate business interests. Please note that your information may be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will retain your Order Information for our records unless and until you request that this information be deleted.

CHANGES

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

MINORS

The Site is not intended for individuals under the age of 18.

CONTACT INFORMATION

If you have questions or need assistance, our team is here to help.

Address:
58 Astoria Dr, Coventry CV4 9ZY, United Kingdom

Email:
contact@lopimo.com

Phone:
+44 7426 799 035

Contact Form:
Please use our Contact Us form on the Site.

Customer Service Availability

  • Monday – Saturday: 8:00 AM – 6:00 PM

  • Sunday: Closed

Response Time:
We typically reply within 24 to 48 hours during business days.

For answers to common questions, please visit our FAQ Page.
For additional contact options, visit our Contact Us page.